National Certificate: Information Technology: Systems Support

National Certificate: Information Technology: Systems Support
Starts from:Mon, October 7, 2019
Campus Location

2 Skildblom Street, Progress,Upington,Northern Cape,South Africa

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Course Feature
Class Description

1 Year | SAQA ID: 48573| NQF Level 5 | 147 Credits

Build a career as an ICT Professional. Become a well-rounded IT professional building on foundational technical skills acquired at NQF level 4, via the National Certificate in IT Technical Support or equivalent. This qualification is expanding the specialization (s) started at NQF level 4 into the core field of networking and support, with further specialisation(s) into IT Support fields.

 You will learn how to:

  1. Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organization.
  2. Understand the role of technology in the business context.
  3. Demonstrate basic application support skills
  4. Demonstrate operating system support skills
  5. Demonstrate network support skills
  6. Relate business problems and information technology solutions
  7. Demonstrate appropriate technical reporting skills
  8. Demonstrate appropriate customer care in the context of IT support
  9. Function appropriately in a change management process within a support team
  10. Demonstrate hardware support skills for server computers
  11. Demonstrate an understanding of Systems Support contextualized within a selected work area.